Pricing and Billing Questions and Answers:
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as one of our warehouses. Currently only customers in the great State of Tennessee will have to pay sales tax.
I have a question on my charges.
Click the “My Account” link on the top navigation bar of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “My Account” link at the top right-hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Do you accept mail orders?
We accept USA and Canada orders via “certified check” and “money order”. Simply fill out the online order system as if purchasing online and choose payment method pay by check, make sure you properly calculate shipping to you location. Place the order, print the invoice and mail in with payment, the order will not ship until payment is received.